ServSafe® Contact Customer Care

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Phone: 800-765-2122
Text: 800-765-2122
Fax: 866-665-9570

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general inquiries

Address:

National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Customer Care

Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.

Phone:

(800) 765-2122
(312) 715-1010

Fax:

(866) 665-9570
(312) 583-9853 in the Chicago area

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Customer Care Hours

Our offices are open Monday – Friday, 8:00 AM to 8:00 PM ET.

Please note that Customer Care will be closed or operating under adjusted holiday hours on the following federal holidays:

Holiday	Date	Adjusted Holiday Hours
New Year's Day	Wednesday, January 1, 2025	Closed
Martin Luther King, Jr. Day	Monday, January 20, 2025	8:00 AM - 5:00 PM ET
Presidents' Day	Monday, February 17, 2025	8:00 AM - 5:00 PM ET
Memorial Day	Monday, May 26, 2025	Closed
Juneteenth	Thursday, June 19, 2025	8:00 AM - 5:00 PM ET
Independence Day	Friday, July 4, 2025	Closed
Labor Day	Monday, September 1, 2025	Closed
Federal Holiday	Monday, October 13, 2025	8:00 AM - 5:00 PM ET
Veterans' Day	Tuesday, November 11, 2025	8:00 AM - 5:00 PM ET
Thanksgiving Day	Thursday, November 27, 2025	Closed
Day after Thanksgiving	Friday, November 28, 2025	8:00 AM - 5:00 PM ET
Christmas Eve	Wednesday, December 24, 2025	8:00 AM - 5:00 PM ET
Christmas Day	Thursday, December 25, 2025	Closed